Privacy Policy

This Privacy Policy ("Policy") governs the collection, use, processing, storage, and disclosure of personal information by WillOnline.com, operated by Digvel Inc., a Delaware corporation ("Company," "we," "us," or "our"). By accessing, browsing, or otherwise using the WillOnline.com website, creating an account, or purchasing any service or document package through our platform, you ("User," "Customer," "you," or "your") expressly acknowledge that you have read, understood, and consent to the practices described herein. If you do not agree with any provision of this Policy, you must immediately cease all use of the platform and its services.

For questions regarding this Policy or to exercise any privacy rights afforded to you under applicable law, you may submit a written request through the Contact Us page.

What This Privacy Policy Covers

This Policy applies exclusively to personal information collected through the WillOnline.com website, its subdomains, associated applications, and all related services.

Activities not covered by this Privacy Policy are:

• Personal information that may be collected or used by other businesses when you click on third-party links found on our website or use social media widgets that we provide. You can refer to the privacy policy of those third-party websites and services for information about their privacy practices.
• Personal information collected and used in connection with the Company's employment activities, including activities related to job applicants.

Our Approach to Privacy

The Company maintains a rigorous commitment to the protection of personal information entrusted to it by Users. In furtherance of this commitment, the Company has implemented comprehensive internal policies, procedures, and technical controls designed to safeguard personal information against unauthorized access, use, alteration, disclosure, or destruction. The Company adheres to the principles of privacy-by-design and data minimization in the development and operation of its products and services. All data transmitted between Users and the Company's platform is encrypted using industry-standard Secure Sockets Layer/Transport Layer Security (SSL/TLS) protocols.

The Personal Information We Collect

The nature and scope of personal information collected by the Company is determined by the type of interaction, the services requested, and the products purchased. The Company potentially collects the following categories of personal information:

Identifiers: Examples of the types of identifiers that the Company may collect include legal name, postal address, electronic mail address, telephone number, Internet Protocol (IP) address, unique device identifiers, and account credentials.

Sensitive Personal Information: Given the nature of the Company's services, specifically the preparation of estate planning documents including revocable living trusts, last wills and testaments, powers of attorney, healthcare directives, and related instruments, the Company may collect highly sensitive personal information voluntarily provided by the User during the document creation process. Such information may include details pertaining to family composition, designated beneficiaries, appointed fiduciaries, date of birth, marital status, state of legal residence, real and personal property holdings, financial accounts, business interests, and other assets or liabilities. This information is collected exclusively for the purpose of generating the legal documents requested by the User, is processed in strict confidence, and is subject to the security measures described herein.

Commercial Information: Examples of the types of commercial information that the Company may collect include records of products or services purchased, obtained, considered, or inquired about, and transactional histories.

Internet and Electronic Network Activity Information: Examples of the types of internet activity information that the Company may collect include browsing history, search history, device type, operating system, browser configuration, referring and exit URLs, clickstream data, and information regarding User interaction with the Company's website, electronic communications, and advertisements. We may also collect information from visitors to our website, such as browser settings, operating systems, and clickstream data.

Geolocation Data: The Company may collect information about where you reside or are otherwise located, derived from IP address analysis or other technical means, indicating the User's approximate geographic location.

Where We Collect Personal Information

Directly from You: Much of the personal information that the Company collects comes directly from our customers and prospective customers. Information collected directly from you includes information provided during account registration, completion of intake questionnaires, document upload, use of customer support or communication features, and any other direct interaction with the platform.

Indirectly Through Automated Means: We may collect information indirectly about you when you interact with our website through cookies, web beacons, pixel tags, and other tracking technologies. The Company utilizes Google Analytics and Google Tag Manager for the purposes of analyzing website traffic patterns, visitor behavior, and acquisition channels. The Company further utilizes Microsoft Clarity for the purposes of session replay recordings and interaction heatmap analysis. These third-party analytics services may independently collect information including IP addresses, browser type and version, device characteristics, referring and exit pages, timestamps, and clickstream data, subject to their respective privacy policies.

Publicly and Commercially Available Sources: We may collect information about you from publicly available and commercial sources, including government records, public filings, and commercially licensed data aggregation services, to the extent necessary for the provision of the Company's services or the verification of User-provided information.

How We Use the Personal Information We Collect

The Company uses the information that it collects for the purposes listed below. To achieve these purposes, we may rely on a combination of technology, including automated processing and artificial intelligence, and human review. We may also combine information that we have collected from multiple sources.

Providing Products and Services: We use personal information to provide and support our products and services, including producing and delivering estate planning documents purchased by customers, administering the website, and displaying content based on customer preferences.

Security: We use personal information to ensure we maintain appropriate security over computer networks, systems, and our physical facilities, as well as detecting fraud or other suspicious activities.

Marketing and Advertising: We use personal information for marketing to current and prospective customers. More information about how you can control the use of your personal information for marketing purposes can be found in the section "Your Options Regarding Personal Information."

Product Development: We use personal information for product development, including improving our existing offerings and developing new products and services.

Analytics: We use personal information for various types of analytics, including to analyze how visitors arrive at and interact with our website, and to gain insight into the types of customers that may be interested in our products and services. We may also use the information to develop inferences regarding customer preferences, characteristics, predispositions, behaviors, and attitudes.

Operational Purposes: We use personal information for operational purposes, including maintaining our website and infrastructure, training, quality assurance, and to use in connection with our relationships with service providers.

Meeting Legal Requirements: We use personal information to meet our legal obligations, such as maintaining records as required by law, or responding to subpoenas for information.

Business Transfers: If the Company undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer, or share some or all of our assets, including information related to customers, in connection with the transaction. In this case, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

How We Disclose Personal Information

Service Providers: We may share personal information with our service providers who assist us with running our business. These companies are not authorized to use the personal information we share with them for any purpose other than providing services to the Company or to you.

Businesses Providing Services: The Company may disclose personal information with other businesses in order to provide you with products and services that you have purchased. We use Stripe for purposes of processing payments. In doing so, Stripe may collect and process personal information for its own uses, including improving its services and for fraud detection and prevention.

Government Entities: The Company may share information about customers with government entities to fulfill the products purchased by our customers. Certain personal information becomes public record when documents are filed with a state government or with a court.

Required by Law: The Company may disclose personal information as required by law, such as in response to a subpoena or a lawful request by a public authority, including to meet national security or law enforcement requirements. We may also disclose personal information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legitimate request from a government entity.

How Long We Retain Your Personal Information

The Company retains your personal information for at least as long as it is necessary to fulfill the purposes for which we collected the data, to provide you with services and products, to comply with our data retention obligations, and to successfully run our business. Upon the expiration of the applicable retention period, the Company shall securely delete or irreversibly anonymize such information in accordance with its data retention and destruction policies. Notwithstanding the foregoing, the Company may retain personal information beyond the stated retention period to the extent required by applicable law or regulation, or where such retention is necessary for the establishment, exercise, or defense of legal claims.

Your Options Regarding Personal Information

Confirmation of Possession of Information Related to You. Upon a verified request, subject to the privacy interests of others and technical limitations, the Company will provide you with information about whether we hold any information related to you. At the Company's sole discretion, unless otherwise required by law, we may, in some instances, correct or delete information upon a verified request. Please note, however, that in certain circumstances, we may be required by law to retain your personal information or may need to retain your personal information to continue providing a service to you.

If you would like to submit a request about your data, you may do so through the Contact Us page.

User Access to and Ability to Update Personal Information Online. You may visit your personal account profile at any time by signing in to your account. On your account, you may review and update basic information about yourself and manage your orders.

Opting Out of Promotional Email. You can opt out of promotional emails by using the "Unsubscribe" link and following the unsubscribe instructions in an email you receive from us, or by contacting us through the Contact Us page. We may also send service-related or transactional communications, which are not promotional. Generally, you may not opt out of these communications. If you do not wish to receive service-related communications, you may terminate your account by contacting us.

Opting Out of SMS/Text Messages. If you wish to stop receiving SMS or text messages from the Company, you can reply STOP to any SMS/text that you receive from us. You may also let us know through the Contact Us page.

Security and Data Protection Practices

The Company is committed to protecting the personal information that we collect and ensuring our products and services are provided in a secure manner. We have implemented security measures designed to protect the personal information that we maintain. This includes implementing physical, technical, and administrative safeguards to secure the information we collect. We use industry-standard SSL/TLS to transmit sensitive information. We regularly monitor our systems for possible vulnerabilities and attacks.

Regardless of the measures and efforts that the Company takes to protect personal information, we cannot guarantee absolute protection and security of your personal information. No method of electronic transmission over the Internet or method of electronic storage is completely secure, and the Company cannot and does not guarantee the absolute security of personal information. The User acknowledges and agrees that the User is solely responsible for maintaining the confidentiality of the User's account credentials, including username and password, and for all activities occurring under the User's account. The Company shall not be held liable for any loss, damage, or unauthorized access resulting from the User's failure to safeguard account credentials.

Cookies and Tracking Technologies

The Company employs cookies, web beacons, pixel tags, local storage objects, and similar tracking technologies (collectively, "Tracking Technologies") to collect information about User browsing activities, device characteristics, and interactions with the Company's website. Cookies are small data files placed on a User's device by the Company's web server.

The Company utilizes the following categories of Tracking Technologies:

• Strictly Necessary Cookies: essential for the operation of the website and the provision of services requested by the User, without which certain features of the website would be rendered inoperable.
• Performance and Analytics Cookies: including those deployed by Google Analytics (operated by Google LLC) and Microsoft Clarity (operated by Microsoft Corporation), which enable the Company to monitor and analyze website traffic, visitor behavior, and usage patterns, and to generate aggregated statistical reports. Users may opt out of Google Analytics data collection by installing the Google Analytics Opt-out Browser Add-on.
• Functionality Cookies: used to recognize Users upon subsequent visits and to personalize their experience on the website.

Users may configure their browser settings to refuse all or certain categories of cookies, or to receive a prompt before a cookie is placed on their device. Users are advised, however, that disabling or refusing cookies may impair the functionality of certain features of the website.

Children's Privacy

The Company's website and services are not directed to, and are not intended for use by, individuals under the age of eighteen (18). The Company does not knowingly collect, solicit, or process personal information from minors. In the event that the Company becomes aware that it has collected personal information from an individual under the age of eighteen (18) without verified parental or guardian consent, the Company shall take prompt and reasonable steps to permanently delete such information from its records. If you believe that a minor has provided personal information to the Company, you are urged to immediately notify the Company through the Contact Us page.

Mobile Communications Privacy

• No Sharing of Mobile Information: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
• Exclusion of Consent Data: All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.
• Opt-Out: If you wish to stop receiving text messages from us, you can reply with "STOP" or "UNSUBSCRIBE" at any time.

Changes to This Policy

The Company reserves the right, at its sole and absolute discretion, to amend, modify, supplement, or replace this Policy at any time and without prior notice to Users. Any such modifications shall become effective immediately upon posting of the revised Policy on this page. We encourage you to review this page periodically for the latest information on our privacy practices. Your continued use of the Company's website or services following the posting of any modifications shall constitute your express acknowledgment and acceptance of such modifications. This Policy shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Any dispute arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the state and federal courts situated in the State of Delaware.

If you have any questions regarding this Privacy Policy, please contact us through the Contact Us page.